https://support.opstel.com/support/home 2024-10-06T08:01:44+00:00 always 1.0 https://support.opstel.com/support/solutions 2024-10-06T08:01:44+00:00 always 0.8 https://support.opstel.com/support/solutions/69000182754 2024-10-06T08:01:44+00:00 always 0.8 https://support.opstel.com/support/solutions/69000366663 2024-10-06T08:01:44+00:00 always 0.8 https://support.opstel.com/support/solutions/69000368326 2024-10-06T08:01:44+00:00 always 0.8 https://support.opstel.com/support/solutions/69000368376 2024-10-06T08:01:44+00:00 always 0.8 https://support.opstel.com/support/solutions/69000431983 2024-10-06T08:01:44+00:00 always 0.8 https://support.opstel.com/support/solutions/69000434717 2024-10-06T08:01:44+00:00 always 0.8 https://support.opstel.com/support/solutions/folders/69000269662 2024-10-06T08:01:44+00:00 always 0.64 https://support.opstel.com/support/solutions/folders/69000269663 2024-10-06T08:01:44+00:00 always 0.64 https://support.opstel.com/support/solutions/folders/69000541320 2024-10-06T08:01:44+00:00 always 0.64 https://support.opstel.com/support/solutions/folders/69000636732 2024-10-06T08:01:44+00:00 always 0.64 https://support.opstel.com/support/solutions/folders/69000636736 2024-10-06T08:01:44+00:00 always 0.64 https://support.opstel.com/support/solutions/folders/69000636833 2024-10-06T08:01:44+00:00 always 0.64 https://support.opstel.com/support/solutions/folders/69000639038 2024-10-06T08:01:44+00:00 always 0.64 https://support.opstel.com/support/solutions/folders/69000639064 2024-10-06T08:01:44+00:00 always 0.64 https://support.opstel.com/support/solutions/folders/69000639065 2024-10-06T08:01:44+00:00 always 0.64 https://support.opstel.com/support/solutions/folders/69000639066 2024-10-06T08:01:44+00:00 always 0.64 https://support.opstel.com/support/solutions/folders/69000639067 2024-10-06T08:01:44+00:00 always 0.64 https://support.opstel.com/support/solutions/folders/69000646867 2024-10-06T08:01:44+00:00 always 0.64 https://support.opstel.com/support/solutions/folders/69000652135 2024-10-06T08:01:44+00:00 always 0.64 https://support.opstel.com/support/solutions/articles/69000641155-login-session-issue 2021-08-23T14:07:14-05:00 always 0.512 https://support.opstel.com/support/solutions/articles/69000641217-revertnow-processing-confirmation-did-not-update-status-in-skills-matrix 2021-08-23T14:04:24-05:00 always 0.512 https://support.opstel.com/support/solutions/articles/69000644457-ui-hard-to-see-agent-labels-when-scrolling-right-row-on-skills-matrix 2021-08-24T13:19:58-05:00 always 0.512 https://support.opstel.com/support/solutions/articles/69000644459-user-can-submit-an-immediate-with-a-revert-time-in-the-past 2021-10-28T18:37:41-05:00 always 0.512 https://support.opstel.com/support/solutions/articles/69000774538-opstel-support-process-guide 2022-03-11T13:41:02-06:00 always 0.512 https://support.opstel.com/support/solutions/articles/69000777924-some-fields-in-the-cwa-form-are-not-visible-in-the-audit-trail-report 2021-10-28T18:34:16-05:00 always 0.512 https://support.opstel.com/support/solutions/articles/69000778428-revert-now-button-appears-to-do-nothing-when-clicked 2021-10-28T18:40:04-05:00 always 0.512 https://support.opstel.com/support/solutions/articles/69000778430-user-receives-an-error-when-clicking-revert-now-button 2021-10-28T18:40:28-05:00 always 0.512 https://support.opstel.com/support/solutions/articles/69000778453-cannot-select-multiple-skills-agents-for-group-creation 2021-10-28T18:39:17-05:00 always 0.512 https://support.opstel.com/support/solutions/articles/69000778459-manual-entry-not-available-on-time-or-date-widgets 2021-10-28T18:38:53-05:00 always 0.512 https://support.opstel.com/support/solutions/articles/69000778467-unable-to-move-items-from-sidebar-by-clicking-must-drag-drop- 2021-10-28T18:38:23-05:00 always 0.512 https://support.opstel.com/support/solutions/articles/69000778483-no-created-at-column-on-schedule-skill-action-data-grid 2021-10-28T18:41:04-05:00 always 0.512 https://support.opstel.com/support/solutions/articles/69000793658-permanent-skills-edit-appears-not-to-save-changes 2021-11-18T16:44:41-06:00 always 0.512 https://support.opstel.com/support/solutions/articles/69000799128-cwa-error-codes 2022-01-20T17:01:07-06:00 always 0.512 https://support.opstel.com/support/solutions/articles/69000805392-skill-action-submission-rejected-with-revert-time-in-past-message 2023-01-10T18:40:33-06:00 always 0.512 https://support.opstel.com/support/solutions/articles/69000805394-grey-unknown-status-pill-temporarily-displayed 2023-01-10T18:39:35-06:00 always 0.512 https://support.opstel.com/support/solutions/articles/69000805400-status-pill-intermittently-shows-reverted-queued-status 2023-01-10T18:39:08-06:00 always 0.512 https://support.opstel.com/support/solutions/articles/69000811049-skills-removed-from-cisco-show-up-in-opstel- 2023-01-10T18:38:17-06:00 always 0.512 https://support.opstel.com/support/solutions/articles/69000811076-deleting-skills-within-10-minutes-before-implementing-causes-reverts-to-fail- 2023-01-10T18:37:28-06:00 always 0.512 https://support.opstel.com/support/solutions/articles/69000814175-unknown-status-displayed-if-weekday-of-first-implement-date-not-selected 2023-01-10T18:36:43-06:00 always 0.512 https://support.opstel.com/support/solutions/articles/69000817615-not-able-to-delete-items-in-saved-for-later-queue 2022-07-08T15:52:17-05:00 always 0.512 https://support.opstel.com/support/solutions/articles/69000821801-vags-are-not-always-created-for-mscc-profiles 2022-08-29T15:00:59-05:00 always 0.512 https://support.opstel.com/support/solutions/articles/69000821802-a-bulk-profile-upload-of-the-recommended-limit-of-50-profiles-is-failing 2022-08-29T15:20:39-05:00 always 0.512 https://support.opstel.com/support/solutions/articles/69000823775-common-terms-and-definitions 2022-11-16T14:24:17-06:00 always 0.512 https://support.opstel.com/support/solutions/articles/69000824132-some-profiles-do-not-appear-in-the-search-box-on-the-audit-trail-report 2023-01-03T15:38:04-06:00 always 0.512 https://support.opstel.com/support/solutions/articles/69000828580-opstel-saas-speed-user-guide 2023-01-11T13:26:28-06:00 always 0.512 https://support.opstel.com/support/solutions/articles/69000828868-genesys-error-during-updateprofile-genesys-replied-message-error-occured-when-updating-object- 2023-03-15T11:08:47-05:00 always 0.512 https://support.opstel.com/support/solutions/articles/69000828869-genesys-error-during-deleteprofile-genesys-replied-message-no-person-with-username-exists-in 2023-03-15T11:00:12-05:00 always 0.512 https://support.opstel.com/support/solutions/articles/69000830483-users-not-showing-up-correctly-in-the-skills-matrix-even-thought-they-have-the-correct-skills 2023-01-13T17:59:57-06:00 always 0.512 https://support.opstel.com/support/solutions/articles/69000830918-skill-changes-show-active-when-a-large-skill-change-is-reverted 2023-01-18T17:29:33-06:00 always 0.512 https://support.opstel.com/support/solutions/articles/69000833646-intermittent-issues-with-email-notifications-in-speed 2023-02-27T19:28:40-06:00 always 0.512 https://support.opstel.com/support/solutions/articles/69000838537-skill-changes-stay-in-implementing-status-for-a-long-time 2023-05-17T18:12:57-05:00 always 0.512