Deleting skills within 10 minutes before implementing causes reverts to fail.

Frequency:

Often (whenever there is an attempt to delete skills within 10 minutes before implementing)

User Symptoms:

Skill changes that should have been reverted still showed up for agents the next day, although they should have been removed per the skill action's revert process.

Technical Details:

The DELETE button on a Scheduled Skill Action page is intended to, but does not currently, prevent a user from deleting the schedule in the 10-minute window just before a schedule implements each day.  Currently, when a user does attempt to delete a schedule within that 10-minute window, the schedule is marked as deleted, but if any processing had already occurred before that, the schedule may experience errors later on if it had been slated to process the revert steps. In such cases, errors would occur during the revert process due to the original schedule having been marked as deleted.  Additionally, if any other skill actions happened to be attempting to revert at the same time, the errors would prevent their skills from reverting properly, as well.

Recommended Workaround:

Until the resolution below is released, it is advised to inform users to restrict themselves from deleting Schedules within the 10-minute window before a schedule is set to implement for the day.  

If a delete is needed, it must be done prior to that window of time, otherwise users should wait until the schedule implements fully (I.e. all agents have been skilled), and then user may click Revert, wait for reverts to occur fully, and then finally, user may click Delete.

Resolution:

This was addressed in a release in May 2022.