RevertNow processing confirmation did not update Status in Skills Matrix

Modified on Mon, 23 Aug, 2021 at 12:04 PM

Frequency: Undetermined

Based on user activity/action of submitting changes then reverting


User Symptom(s):

  • For a single agent skill change, User initiated a RevertNow action which did not update the status as completed
    • From Skills Matrix (Force Refresh)
  • For a multiple agent skill change, User initiated a Revertnow action which did not update the status as completed
    • From Skills Matrix (Force Refresh)


Recommended Workaround:

  • Check downstream technology for the change


Resolution:

8/19/2021 - Doug

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