Unable to move items from sidebar by clicking (must drag & drop)

Frequency: High

• Always

User Symptoms:

• Drag & drop is the only method available to select and move skills, agents and users on various pages.

Technical Details:

• Users must drag & drop their selections to the relevant selection area.

Recommended Workaround:

• None

Resolution:

• A future version of the application will allow clicking to select and move items.